Support & FAQ

We’re here for you:

FAQs

  • Hold on...before I wake up better, how do I sleep better?

    Here is a great summary of some of the current research findings around sleep, as well as some helpful tips for sleeping better.

  • How do I work my OneClock?

    Set your volume
    Adjust by turning the knob on the back of the clock marked with a speaker logo.

    Set the time
    Adjust by turning the knob on the back of the clock marked with clock hands.

    Set your alarm

    • Press the Waking Knob on the front of the clock for one second. The clock hands will move to show your waking time and the alarm indicator (the sunrise-shaped light on the clock face) will pulse to let you know that you are in Wake Mode settings.

    • Turn the knob to set your waking time, and return the knob to the vertical position.

    • The clock hands will automatically return to the current time after five seconds of inactivity.


    Activate your alarm
    Quickly press and release the Waking Knob on the front of the clock. The alarm indicator will illuminate. Press the Waking Knob again to deactivate the alarm and turn off the alarm indicator light.

    Confirm your alarm time
    Press and hold the Waking Knob for one second and the clock hands will move to show your waking time. The clock hands will automatically return back to the current time after five seconds of inactivity.

    Night light
    If it’s dark and you want to see the time, just tap the top of the clock to turn on the night light. It will shut off automatically after 5 seconds.

    Turn off OneClock alarm / music
    Tap OneClock on the top of the case, or press the Waking Knob.

  • What is your return policy?

    As a small startup making a limited number of clocks, we can only take returns for manufacturer defects. Just send an email to hello@oneclock.co describing your problem. Photos and/or videos are helpful too. We’ll either send you a replacement or figure out a way to make things right. Our warranty does not cover damaged products or parts.
  • Why did you make a clock? Aren’t there more important problems to solve?

    There’s a lot of information out there about how we sleep, but very little about how we wake up. We believe that we can make people’s lives better by helping them to wake up and start their day in the best possible way. In turn, this leads to a positive attitude towards people you engage with and helps spread the love. For real.
  • Is OneClock really made in the USA?

    You bet. We source as many components stateside as possible. Our family owned production facility is located in Denver, CO. Of course, there are some parts that come from Asia because they literally aren’t available in the States. This is just the current reality of manufacturing electronics, and we’re doing our best to keep as much as we can in the US.

  • How is this thing made? How long will it last?

    We designed OneClock from the ground up to be unlike any other clock, ever. The parts we use in our clock are taken from automotive dashboards and analog audio components. After taking other clocks apart to review the components and quality, we knew we could do better than a mess of plastic and glue. The inside of the OneClock is as beautifully crafted as the outside and is built to last generations with the highest quality components.
  • Hang on, where is the alarm hand?

    Throughout our design process we reassessed every component of the clock. Ultimately, we decided to remove the alarm hand and created an intuitive way to separate the alarm and time functions while using the same hands for both. Simply press the Waking Knob (front of clock) for one second and the hands will move into the alarm mode and display the alarm time, which you can then adjust. After setting the alarm time, the hands will revert back to the time after five seconds of no activity. Less is more.

  • Does it tick or make any other noise?

    OneClock operates silently as we want your bedroom as quiet as possible. The only mechanical sounds you’ll hear from OneClock are when you set the time or alarm.
  • How do I read the time in a dark room?

    OneClock is designed to keep your room as dark as possible, so you can sleep as soundly as possible. Clocks with a light that makes them readable at all times have been shown to disrupt sleep. If it’s dark and you need to know what time it is, just tap the top of the clock to turn on the night light. It will stay on for a few seconds before gently fading away.
  • Who is Jon Natchez, and who is The War on Drugs?

    Jon Natchez is a composer and multi-instrumentalist. He won a 2018  Grammy for Best Rock Album as a member of The War on Drugs (keyboards & saxophone), was formerly a member of the acclaimed group Beirut, and has performed and recorded with David Byrne, St. Vincent, Taylor Mac, Father John Misty, and Liza Minnelli, among many others.
  • What makes OneClock’s music so special?

    Our sonic strategist compiled and analyzed the current science around sleeping, waking, and how our brains and bodies respond to sound. Based on that science, we created a set of musical guidelines that we shared with our composer (Jon Natchez from The War on Drugs), and asked him to make music that would be nice to wake up to. Jon went into his studio and with help from his musician friends created the world’s first album of waking songs.
  • Can I change the music on my OneClock?

    Not quite yet. For now, the OneClock is designed to be a closed system, and is only available with the Jon Natchez music that he composed for this version. We are currently working on ways to change the music on your OneClock via the built-in USB/power cable.
  • Is there a magical way to listen to all the songs from beginning to end like an album?

    Pro tip: If you tap the top of your clock five times in rapid succession, that will start Music Mode, where you can take a lengthy sonic tour of the OneClock and all of its audio goodness.
  • Why doesn’t OneClock have WiFi or Bluetooth?

    We (and a bunch of scientists) believe that the best way to get a good night’s sleep is to get the tech out of your bedroom. And while those same scientists still can’t say for certain that WiFi and Bluetooth are bad for you, we believe that if you’re going to truly make your bedroom a sanctuary dedicated only to resting, sleeping, and loving, you don’t need that other tech stuff anyway.
  • Do I need my phone or an app to use OneClock?

    No. In fact, we want you to keep your phone and all those addictive apps as far as possible from your bedroom. We also left out the USB port for charging your phone next to your bed. Take back your bedroom!
  • Does OneClock require a subscription?

    Ummm, no. Does it sound relaxing to be in bed, staring at a device on your nightstand that is slowly siphoning money out of your bank account?
  • Where's the snooze button?

    We killed the snooze. Research shows that snoozing is bad for you, because it repeatedly triggers your fight or flight response, and prolongs an already stressful moment. Learn more about why snoozers are losers.

  • Can I set two alarms? What if my partner wants to wake up at a different time?

    No, we want to keep things simple, so OneClock has one alarm. Sounds like you may need two OneClocks.
  • How is OneClock powered?

    OneClock plugs into the wall via a supple six foot cloth covered cable and a UL-Listed USB two-prong adaptor. We eliminated the need to replace batteries, the worry around those batteries dying at the wrong time, and to keep said batteries out of the landfill.
  • What if the power goes out? Will I miss my flight?

    OneClock has an internal backup system that will preserve your time and alarm settings for up to two weeks in the event of a power outage. When the power comes back on, your clock will revert to the correct time and wake you up. Please note that if the power is still out when you need to wake up, your clock will not wake you up. This is something we are currently working to solve.
  • Why are you crowdfunding this project?

    We believe that this is an entirely new kind of clock, and an entirely new way to wake up. So we’re excited to share OneClock with a community that is known for thinking openly, embracing innovative ideas, and sharing their feedback.
  • When and where can I buy one, and when do I get it?

    OneClock will be available for online purchase in early 2021, with those orders shipping TBD. In the meantime, sign up for our list via the link on our homepage and we’ll keep you updated on the launch.
  • Does OneClock make a good gift?

    Of course, it’s where all the love starts.
  • Can I use my OneClock to do bicep curls?

    If you think you can handle 2.7 pounds of lovingly designed aluminum, wood, and glass, go for it.
  • Will I miss the horrific noise that my current alarm clock makes?

    Do you miss fax machines? Or socks with toes? Does Donald Trump wear a mask?

  • I’m a clock thrower, is that a problem?

    We’ve designed the OneClock to be as throw-proof as possible. But if you end up throwing it, let us know what you hit, and how it fared.
  • Does OneClock make eucalyptus bed sheets, bike bells or safety razors?

    Nope. But these fine companies do: Sheets & Giggles / Spurcycle / Dovo Razors

  • Math quiz: What’s one OneClock + one OneClock + one OneClock?

    Not ThreeClock. That would be hard to design and would have too many buttons.
  • What shoes should I wear with my OneClock?

    Tom Sachs Mars Yard Overshoe, no question.